Refund & Return Policy
Our commitment to transparent digital delivery. Please read our operational policy regarding downloadable Urdu fiction purchases.
At Kenorra, we offer digital content in the form of downloadable books, short stories, novellas, and full-length novels. Because our products are digital assets delivered instantly via network links upon successful checkout, they cannot be physically returned or exchanged. Therefore, all sales are generally considered final. However, we maintain clear provisions to assist our buyers in specific exceptional circumstances.
Refund Policy Conditions
Refunds or credit adjustments may be granted on a case-by-case evaluation under the following strict conditions:
- Non-Delivery of Content: If your bank account, card, or mobile wallet is successfully charged but a technical server error prevents the automated download link from loading on your screen.
- Technical File Corruption: If the delivered PDF file contains a permanent technical layout glitch or format error that renders the text unreadable, and our customer support desk is unable to provide a functional replacement file within a reasonable timeframe.
Once a refund claim is officially verified and approved by our management team, the financial transaction reversal will be processed back to your original payment channel within 5–7 business days.
Return Policy
Since our Urdu stories are intangible digital products that remain accessible to the customer once a download link has been granted or opened, physical or digital returns are not applicable. We encourage all readers to carefully review the short description, pricing tier, and page lengths listed on the product pages before processing their checkouts.
Order Cancellation Policy
Because our store utilizes a fully automated instant-delivery module connected to our payment partners, orders cannot be modified or canceled once the payment has been authorized and direct server access to the downloadable file has been provisioned. Cancellation is only theoretically possible if a buyer requests it prior to completing the financial transaction routing on the gateway interface.
Need Help With Your Download?
If you face any payment delivery drops, network timeouts, or file downloading problems, please contact our dedicated support desk immediately with your transaction logs or reference numbers.