Shipping & Digital Delivery Policy
Effective Date: August 2026. Everything you need to know about our instant electronic file fulfillment and digital access process.
1. Digital Delivery Overview
At Kenorra, all products offered across our store—including Urdu short stories, novellas, and full-length fiction—are 100% digital products (PDF format). We do not ship physical books, paperbacks, or physical goods to home addresses under any circumstances.
Because our catalog consists strictly of downloadable electronic media, there are zero shipping fees, handling costs, or physical courier charges associated with any order placed on our platform.
2. How You Receive Your Order
Our automated digital fulfillment system processes and delivers your digital purchase immediately upon successful payment confirmation from our gateway partners:
- Instant On-Screen Download: Once your payment is authorized via EasyPaisa Wallet or Debit/Credit Card, an instant download button appears directly on your checkout confirmation page.
- Automated Email Dispatch: A confirmation email containing your digital download link and purchase invoice is sent automatically to your registered billing email address.
- Account Dashboard Access: Registered users can log into their Kenorra account at any time to access and re-download their purchased PDF files.
3. Delivery Timelines & Instant Access
Delivery Time: Instant (0 to 5 minutes). Standard payment processing guarantees instant file delivery. In rare cases of payment gateway network delays, please allow up to 15 minutes for your automated access email to arrive in your inbox or spam/junk folder.
4. Need Technical Assistance With Your File?
If you experience any network drops, server timeouts, or issues opening your downloaded PDF file on your smartphone or PC, please contact our support desk immediately. Our team will verify your transaction logs and re-send your downloadable file directly to your email or WhatsApp within 24 hours.
Corporate & Fulfillment Support
Business Entity Name: Kenorra
Fulfillment Type: Electronic Digital Download (PDF)